Terms & Conditions

Effective Date: 21st Jan 2025

Terms and Conditions

Welcome to Story Spindle Media Incorporation (“we,” “our,” “us”). By using our website (www.akavaaura.com), you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services.

  1. Acceptance of Terms
    By accessing our website, you agree to the terms stated here. If you disagree with any part of these terms, please discontinue using our services.

  2. Products
    Our premium perfumes are curated to ensure the highest quality. However, slight variations in packaging or product appearance may occur due to differences in manufacturing batches.

  3. Pricing and Payments
    All prices are listed in INR. We reserve the right to change prices without prior notice. Payments must be completed at checkout via the payment methods provided on our website.

  4. Intellectual Property
    All content on this website, including text, images, logos, and trademarks, is the property of Story Spindle Media Incorporation. Unauthorized use is prohibited.

  5. Limitation of Liability
    We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

  6. Governing Law
    These terms are governed by the laws of India. Any disputes will be resolved exclusively in the courts of India.

Cancellations and Refunds

At Story Spindle Media Incorporation, we prioritize customer satisfaction. Please review our cancellation and refund policy below:

  1. Order Cancellations

    • Orders can be canceled within 24 hours of placement by contacting us at storyspindlemedia.inc@gmail.com.

    • After 24 hours, cancellations are not guaranteed.

  2. Refund Policy

    • Refunds are issued only for defective or damaged products. To initiate a refund, email us with proof of purchase and photos of the defective product.

    • Refunds will be processed within 7-10 business days after approval.

  3. Non-Refundable Items

    • Products that have been opened or used are not eligible for refunds unless they arrive damaged.

  4. Exchanges

    • Exchanges are possible for defective products, subject to availability.

For assistance, contact us at storyspindlemedia.inc@gmail.com.

Shipping and Delivery

We strive to ensure your premium perfumes reach you quickly and safely. Here’s our shipping and delivery policy:

  1. Shipping Locations

    • We deliver across India. International shipping options are not available currently.

  2. Processing Time

    • Orders are processed within 1-3 business days after payment confirmation.

  3. Delivery Time

    • Standard delivery: 5-7 business days for major cities.

    • Remote areas: 7-10 business days.

  4. Shipping Charges

    • Free shipping on orders above INR 2,000.

    • A flat shipping fee of INR 150 applies to orders below this amount.

  5. Order Tracking

    • Once your order is shipped, a tracking number will be emailed to you.

For any delivery issues, contact us at storyspindlemedia.inc@gmail.com.

Privacy Policy

Story Spindle Media Incorporation values your privacy and is committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data:

  1. Information We Collect

    • Personal information such as your name, email, phone number, and address when you place an order.

    • Payment details, which are securely processed by our payment partners.

    • Non-personal data like browsing behavior and IP address to enhance your shopping experience.

  2. Use of Information

    • To process and fulfill your orders.

    • To provide updates, offers, and promotions (with your consent).

    • To improve our website’s functionality and user experience.

  3. Data Sharing

    • We do not sell or share your personal information with third parties, except for trusted service providers who assist in order fulfillment and delivery.

  4. Data Security

    • We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

  5. Cookies

    • Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

  6. Your Rights

For further details, reach out to us at storyspindlemedia.inc@gmail.com.

Contact Us

We value your feedback and are here to assist you. For inquiries, reach out to us through the following channels:

Alternatively, you can use the contact form on our website (www.akavaaura.com). We aim to respond to all queries within 24-48 business hours. Thank you for choosing Story Spindle Media Incorporation!

 

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